How can we help with your BUYING Questions

One of the unique benefits of NFTs is the ability to track every transaction on the blockchain. Every NFT has an owner, creator, and history, and this information or "provenance" is verifiable on-chain. Each item page has a Details section where you can verify details about the contract used to create it. https://polygonscan.com/ is the goto website to track Polygon and Matic transactions.

There are four common errors you might encounter with failed transactions. You can view your transaction on https://polygonscan.com/ and check the Status row to see why the transaction failed.

Reverted: this is the most common error when purchasing an NFT.

The failure refers to the loss of the transaction (gas) fee, not the value of the item you attempted to purchase. In this situation, it’s usually the person who paid the most gas who will get to buy the item. This can happen if multiple users are attempting to purchase the same item at the same time.

Dropped and Replaced: this means the transaction was dropped and replaced by a new one.

Out of gas: this occurs when the gas limit of your transaction was set too low. Default gas limit settings for transactions are automatically calibrated on crypto wallets like Metamask. Changing these gas limit settings may increase the chances of a failed transaction.